visıtKAPADOKYA

Privacy Policy

Last updated: 12 October 2026

As [COMPANY NAME] (the "Company"), we process your personal data as the data controller under Turkish Personal Data Protection Law No. 6698 ("KVKK"), as explained below.

1. Data We Process

  • Identity: Name, surname
  • Contact: Phone, email, address
  • Booking: Stay dates, number of guests, preferred property and services, special requests
  • Financial: Billing details, payment records (we don't store card details)
  • Customer interactions: Requests, reviews and correspondence
  • Security: IP address, browser information, site usage logs

Properties may ask for ID or passport details to meet their legal reporting obligations.

2. Purposes

  • Receiving booking requests, preparing offers and making bookings
  • Sharing bookings with properties, transfer and tour providers
  • Payment, invoicing and accounting
  • Managing customer relations, requests and complaints
  • Publishing guest reviews (with name and country only)
  • Meeting legal obligations
  • Sending marketing messages, only with your consent

3. Legal Grounds

We process your data under Article 5 of the KVKK on the grounds of entering into and performing a contract, legal obligations, legitimate interest and, where required, your explicit consent.

4. Transfers

Your data may be shared with properties, transfer and tour companies to fulfil your booking, with banks and payment institutions for payments, with authorities where legally required, and with our hosting, email and software providers. Some providers may store data abroad; such transfers comply with Article 9 of the KVKK.

5. Retention

We keep your data for as long as needed for the purpose and for the statutory periods (10 years for commercial records), after which it is deleted, destroyed or anonymised.

6. Your Rights

Under Article 11 of the KVKK you can ask whether your data is processed, request information, ask for correction or deletion, learn which third parties received it, object, and claim compensation.

Send your requests to info@solandratravel.com or in writing to [FULL ADDRESS]. Requests are answered free of charge within 30 days.

7. Cookies

See our Cookie Policy for information about cookies on this website.