Cancellation & Refund Policy
Last updated: 12 October 2026
The terms below apply unless a different, property- or package-specific policy is stated in your booking confirmation. Special offers, New Year, holiday and "non-refundable" rates follow the terms stated in the confirmation.
Accommodation Bookings
| Cancellation time (before check-in) | Refund |
|---|---|
| 30 days or more | Full amount paid |
| 29 – 15 days | 50% of the amount paid |
| 14 – 7 days | 25% of the amount paid |
| Less than 7 days or no-show | No refund |
Honeymoon and Tour Packages
| Cancellation time | Refund |
|---|---|
| 30 days or more | Full amount (excluding any non-refundable tickets/services) |
| 29 – 15 days | 50% |
| Less than 14 days | No refund |
Balloon Flights
- If a flight is cancelled due to weather or a civil aviation decision, it is rescheduled; if rescheduling isn't possible, you get a full refund.
- Guest cancellations up to 48 hours before the flight are fully refunded; later cancellations are not refunded.
Date Changes
Subject to availability, one date change requested at least 15 days before check-in is free of charge. Any price difference is charged to the guest.
Refund Process
- Cancellation requests must be sent in writing (info@solandratravel.com or WhatsApp); the date we receive the request applies.
- Refunds are made within 14 days of the cancellation being confirmed, to the original payment method.
- The time for card refunds to appear depends on your bank.
- Bank charges and exchange-rate differences may be deducted from the refund.
Cancellations by Us
If we have to cancel your booking (for example, the property can't provide the service), we will offer an equivalent or better alternative; if you don't accept it, you get a full refund.
Questions: +90 531 405 15 50 · info@solandratravel.com